We aim to ensure you are happy with your purchase. Refunds are only issued in the following cases:
- You received a damaged or defective product
- You received the wrong item
- Your order could not be fulfilled by us
Refund requests must be made within 3 days of receiving your order by contacting us at For assistance, contact us at contact@glowbyamys.com. Once your request is approved, refunds will be processed to your original payment method within 7–10 business days.
Please note: Due to hygiene and safety reasons, we cannot offer refunds for opened or used skincare products.